Shipping Policy
Shipping Policy
At Ketra Gear, we are committed to delivering your premium fitness gear as quickly and reliably as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We ship worldwide, with a primary focus on the UAE and the wider Middle East region.
Estimated Delivery Times
- UAE: 3–7 business days
- GCC Countries: 5–10 business days
- International: 10–20 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may apply — check our current offers at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery in real time.
Customs & Duties
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Ketra Gear is not liable for any delays caused by customs clearance.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at support@ketragear.com and we will investigate promptly.